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Novum Solutions, Inc. will replace or refund for products purchased from this website which are found to be defective within 30 days of the original date of purchase. Products are warrented only for the applications for which they are designed, i.e. gun care products. Please contact our support staff at support@novumsolutions.com, or call TOLL FREE 1-866-486-2583, if you are having difficulties. We will be glad to offer you technical support, provide a replacement product or issue you a refund if we cannot solve your problem.